Online store https://www.riittrading.com/e-shop (hereinafter the Web Store) is owned by OÜ Riit Trading (registry code 16209044), located in Tammetõru 64 Saue Harjumaa.
Validity of sales contract, goods and price information
Terms of sale are valid when purchasing goods from the Online Store. In the online store the prices of the products sold are indicated next to the products. A fee will be added to the price for the delivery of the goods.
Placing an order for Goods
To order, you must add the desired products to the shopping cart. To place an order you must fill in the required fields and select the appropriate product delivery way..The amount of the fee that can be paid by the bank link is then displayed on the screen or another payment solution. The agreement enters into force upon receipt of the amount due to the current account of the Online Store. When ordered the goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid will be refunded (incl. delivery costs) immediately, but not later than 14 days within one month of the notification.
Payment methods, list of payment methods
-Estonia: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele (with payment initiation service), Pocopay -Latvia: Swedbank, SEB, Citadele, and Luminor -Lithuania: Swedbank, SEB, Luminor, and Siauliu Bankas. -Finland: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki
Payments are mediated by:
The currency in which payments are accepted is: EUR
Riit Trading OÜ is the chief processor of personal data, Riit Trading OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Goods sent to the following countries: Estonia, Latvia, Lithuania, Finland. Shipping costs will be paid by the buyer and the respective price information is displayed next to the shipping method. Within Estonia shipments usually reach the destination specified by the buyer within 3-7 working days from the entry into force of the contract of sale. Delivery outside Estonia takes 14 calendar days. In exceptional cases, the right to deliver the goods up to 45 within a calendar day
Right of withdrawal
After upon receipt of the order, the buyer has the right to withdraw from the contract concluded in the e-shop 14 days [depending on the products, the buyer may not have a right of withdrawal, the corresponding products and services must then be listed and must meet the conditions listed in § 53 (4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
14-day in order to exercise the right of return, the ordered goods may not be used otherwise than is necessary to ascertain the nature, characteristics, and functioning of the goods in a manner such as that is allowed to test the goods in a physical store
If the goods are used for purposes other than those necessary for the nature, characteristics, and properties of the goods or shows signs of use or wear, The online store has the right to reduce the refundable fee according to the value of the goods reduction.
Goods In order to return, a statement of withdrawal from the purchase of goods must be submitted in the form can be found here: withdrawal application and send it to e-mail to firstname.lastname@example.org no later than 14 days after receipt of the goods.
Goods the cost of return shall be borne by the buyer unless the reason for the return is due to the fact that the item to be returned does not correspond to what was ordered (eg wrong or defective thing)
The buyer must return the goods within 14 days of the submission of the application or submit proof that he has handed over the goods to the carrier during the said period.
The online store returns for the returned goods to the buyer immediately upon receipt, but not later if 14 days after receipt of the withdrawal application, all from the buyer fees received under the contract.
The online store may refuse to make refunds for as long as the object of the contract is present returned or until the buyer has provided proof that he has returned the item, whichever occurs first.
If the buyer explicitly chooses another delivery in comparison to the online store offered by the cheapest conventional thing delivery the Online Store does not have to return it to the consumer at a cost that exceeds the cost of the normal method of delivery.
The online store is the right to withdraw from the sale and to recover the goods from the buyer if the price of the goods due to a mistake, the online store has marked significantly below the market price of the goods
Right to lodge a claim
The online store is liable for non-compliance or defect of the goods sold to the buyer which already existed at the time of the transfer and which appears for up to two years from the time the goods are handed over to the buyer. During the first six months,
non-compliance or defect
, the transfer of the thing to the buyer, is presumed to have existed at the time of delivery of the thing. It is the responsibility of the Online Store to rebut the respective presumption.
The buyer has the right to contact the online store within two months in the event of a defect, by sending an email to email@example.com or call by phone: +372 5094786.
The online store does not be liable for defects that have occurred after the delivery of the goods to the buyer.
If The goods purchased from the Online Store have defects for which the Online Store is responsible, he repairs or replaces the defective goods. If the goods cannot be repaired either replace, the Online Store will return to the buyer all fees associated with the sales contract.
Online store responds to the consumer's complaint in writing or in writing within 15 days
Direct marketing and personal information processing
Online store uses personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for order processing and goods to send to the buyer. The online store transmits personal data to the transport service provider companies to deliver the goods.
The online store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed a wish by entering an e-mail address on the website and has indicated its wish to receive direct mail notifications.
The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address firstname.lastname@example.org or call: +372 5094786.
If the buyer and the online store can not solve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve the issues arising from the agreement concluded between the buyer and the Online Store disputes. The review of the buyer's complaint in the commission is free of charge.
The buyer may turn to the European Union Consumer Dispute Resolution Platform.